Terms and Conditions
Welcome to Double Take. We want you to have an enjoyable experience with us throughout your journey with us.
OVERVIEW
This website is operated by Double Take. Throughout the site, the terms “we”, “us” and “our” refer to Double Take. These terms and conditions (the “T&Cs”) apply to https://getadoubletake.com/ (the “Site”) and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.
We are Double Take, a company registered in Singapore. Our registered office in Singapore is at 60 Paya Lebar Road, $07-54 Paya Lebar Square, Singapore 409051.
You can contact us by writing to us at getadoubletake@gmail.com.
If we need to contact you for service-related matters, we will do so by writing to you at the email address or postal address you have provided to us in your order. “Writing” or “written” in these T&Cs includes emails.
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/ or changes to the website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of these changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ACCESSING AND USING THE SITE
As a condition of your access to and/or use of the Site, you warrant that: -
- all information supplied by you on the Site is accurate, current and complete;
- you are 18 years of age or older in order to access and/or use the Site; and
- you will not copy or distribute any part of the Site in any medium without Double Take’s prior written authorization
- you must not transmit any worms or viruses or any code of a destructive nature
You shall be solely responsible for your access to and/or use of the Site and its materials herein. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.
LINKS TO THIRD-PARTY SITES
The Site may contain links to third-party websites that are not affiliated with or owned, operated, or controlled by Double Take, including third-party payment system providers. You acknowledge and agree that Double Take is not responsible for the content, privacy policies, or practices of such third-party websites or the companies that own them. By using the Site, you expressly relieve Double Take from any and all liability arising from your access and use of any third-party website.
We encourage you to review the terms and conditions and privacy policies of any third-party websites before using them and disclosing your personal data to them.
INTELLECTUAL PROPERTY RIGHTS
Double Take is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute, or howsoever deal with any content or material from the Site in any form or by any means without Double Take’s prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.
WARRANTS AND LIABILITIES
This Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for any particular purpose or non-infringement.
Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.
We do not provide warranties of any kind in relation to the Website, the Products, the Content, the Customer Content, and the Services. To the fullest extent permitted by law, Double Take expressly disclaims all warranties, express or implied, of any kind with respect to the Website and the Products and Services sold on the Website, including without limitation that the Website will be uninterrupted or error-free with regard to the results that may be obtained from the use of the Website, or use of the information, content, service, or products provided through the Website; and Double Take, its directors, employees, and representatives will not be liable to you for any special, direct, indirect, incidental, consequential or punitive damages (including for loss of profits, goodwill, use, data and/or intangible losses) related to the Website, the Content, the Products and/or the Services.
You further acknowledge and agree that your access and use of the Site is dependent on third-party service providers such as internet, network, connectivity or other link providers. Your payment for any product purchased from the Site is processed by third-party payment system providers and Double Take does not retain or process any such payment information. Double Take cannot guarantee the security of such third-party payment system(s) or any payment data on the Site, Double Take is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, Double Take is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve Double Take from any and all liability in connection with the acts, omissions or defaults of such third parties.
- To the extent permissible at law: We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Order;
- Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such Order.
Double Take reserves the right to make changes, corrections, and/or improvements to the Website and the Services at any time.
INDEMNITIES
You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of:
- Your access of, use of and/or participation in this Site;
- Breaches of your obligations under these T&Cs;
- Your violation of any rights of another person or entity; and/or
- Your breach of any statutory requirement, duty or law.
ORDERS AND PAYMENTS
You may place an order with us by completing and submitting the order and payment form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.
If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Please complete payment at the moment your order was placed as all unpaid orders will be cancelled automatically after an hour.
We accept all major credit cards (Visa, MasterCard, American Express), and PayPal.
Without notice, we reserve the right to cancel or modify an order where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the order contains or resulted from a mistake or error.
PRODUCTS, PRODUCT AVAILABILITY AND SHIPPING
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display or device display of any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice and to the extent permitted by law, we will not incur any obligation as a result of such change.
If you enter incorrect details, or fail to update your details, including but not limited to, your name, email address and/or delivery address we will have no liability to you if your Products are not delivered to you. We will not issue a refund or replacement in these instances.
RETURNS
Returns are only allowed on a case to case basis; if the order is wrongly packed, or there are severe delays in receicing orders due to our 3rd party delivery partner. Otherwise, all purchases are final and cannot be returned, exchanged, or refunded.
INCORRECT/ DEFECTIVE ITEMS
If you believe you have received a defective item, reach out to us at getadoubletake@gmail.com with your order number, and a photograph of the defect. All defective items are to reach us within 30 calendar days from dispatch date for orders made in Singapore.
If you believe you have received the wrong item, please reach out to at getadoubletake@gmail.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. The maximum refund for postage costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 7-21 days at one cost but you choose to have the product delivered within a shorter period at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Please note that items must be unopened, unused and with its packaging intact.
DELIVERY
The cost of delivery of your Order will be displayed to you on our Site.
Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 3 - 5 working days. Our local delivery partner shall deliver the product to the address specified in your Order. Any delivery dates stated during the order process are estimates only.
If delivery of your product is delayed, we will inform you accordingly and the product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT
The product will be your responsibility from the time we deliver the product to the address you provided us. You own the product which is the subject of your Order once we have received payment in full for your Order.
PERSONAL DATA
We may collect, use and disclose personal data that you provide to us to supply the product to you, process your payment for the product, to send you newsletters if you have registered for our mailing list, and other specified purposes.
GENERAL
Returns, Replacements and Refunds: Purchases are final and cannot be returned, exchanged, or refunded.
Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore.
UPDATES
We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.
If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Any changes will not affect any Orders that you have placed, and that we have accepted, prior to the date of the change. Your continued use of the Site indicates your assent to the T&Cs as posted.
If you have any questions about our T&Cs, please contact us at getadoubletake@gmail.com.
Last updated 8 Jan 2025.
Product Information
What are hair perfumes?
Simply put: Fragrances for the hair.
Scent lives differently and for longer in hair than it does on the skin. Hair perfumes (not hair and body mists!!) give you the same fragrance complexity found in conventional perfumes, while being formulated especially to suit the hair. Not only is it made to last in hair, it is especially made to be safe, nourishing, and compatible for all hair types.
We make our hair perfumes with our customers’ needs and use cases in mind. As a refresher after a sweaty workout, an odour neutraliser after smoky meals, or even as part of your fragrance layering routine, our hair perfumes are crafted intentionally and purposefully.
What’s the difference between regular perfumes and hair perfumes?
Regular perfumes often contain high alcohol concentrations, which can have a damaging and drying effect on the hair with long-term use. Hair perfumes usually have much lower alcohol concentrations, which are safe for hair use. Some hair perfumes may also include hair conditioning ingredients that are made to hydrate, combat odours, and more – an added bonus!
Can I use hair perfumes on my body?
Yes! Due to the low alcohol concentration, hair perfumes are safe for the body. They function similarly to hair and body mists. The main distinction between hair perfumes and the average hair and body mists is that most mists in the market do not contain ingredients specialised for the hair.
Are Double Take hair perfumes suitable for all hair types and dyed hair?
Yes! Our nourishing ingredients are suitable for all hair types and are infused in universally safe concentrations. Our hair perfumes are also safe for dyed hair due to its low alcohol concentration.
Will the fragrance of my hair perfumes clash with my hair products or body perfumes?
While our scents are complex in their own right, we carefully crafted them to be easily paired with other products or perfumes containing fragrances from different scent families. We encourage you to give fragrance layering a try!
Furthermore, while most hair products may have a fragrance, the concentration of fragrance oil in their formulas are likely to be very low, and therefore relatively short-lasting. It is unlikely that the fragrances will strongly clash with each other.
Is the amount of alcohol in Double Take’s hair perfumes harmful?
Alcohol is an essential ingredient for the product to function as it acts as a carrier for other ingredients. It is also a key ingredient needed to reduce stickiness upon application. Our perfumes are water-based, and we have worked closely with our product chemists to ensure that the concentration of alcohol is at the absolute minimum necessary to prevent damage or drying of the hair.
Do Double Take’s hair perfumes nourish the hair?
Our hair perfumes have nourishing and hydrating benefits thanks to our hydrolyzed silk protein, argan oil, and squalene ingredients which help moisturise the hair while adding shine and covering any hair odours.
But of course, hair perfumes are not a direct substitute for hair serums or leave-in conditioners. Please continue to use those products if your hair needs more tender loving care.
Do the fragrance of Double Take’s hair perfumes last?
We work very hard to ensure that in making our formulas safe for the hair, longevity is not compromised. Nevertheless, fragrance tends to fade quickly under hot weather. Expect 3-5 hours longevity indoors and 2-3 hours outdoors. Spray the product generously throughout your hair and comb it through for maximum projection and longevity.
Shipping
Which countries do you ship to?
For our first launch, we are only shipping within Singapore. For our overseas friends, please continue to show us love as we are planning to ship to more regions in the near future!
What shipping options are there?
Standard shipping will be provided and our delivery partner will make up to 3 delivery attempts. All local courier deliveries are trackable via the order tracking ID which will be provided in the shipping confirmation email.
How much is shipping?
Shipping rates will be xxx. Delivery will be free for local orders of $60 and above!
How long will it take to receive my order?
You can expect to receive your order within 5-8 working days. Please expect delayed shipping during peak period (e.g., restock, launches, sales, and festive seasons) for us to process higher order volumes.
How do I track my order delivery status?
After your order has been packed and sent out, you should receive an email with a tracking number from our delivery partner. Do click on the tracking number to track your order delivery status.
My item is marked as delivered but I did not receive it. What should I do?
In the event that you do not receive your order, please drop us an email at getadoubletake@gmail.com so that we can assist you. We will do our best to help track down your package, but please note that Double Take is not liable for any parcels that are lost or stolen.
I missed the delivery of my order. What should I do?
Please note that our delivery partner will make up to 3 attempts to deliver your package. If all attempts are unsuccessful, the order will be returned to us.
In the event your package is returned, we can assist in arranging a redelivery. However, this will require an additional redelivery fee, which you will need to cover.
No refunds will be issued if your order is returned to us due to incomplete or incorrect delivery details provided or after all delivery attempts have failed. Hence, please ensure all of your shipping information is accurate.
Returns and Refunds
What is your return policy?
If you change your mind, please email us at getadoubletake@gmail.com within 7 days of delivery with your order number so we can assist you with the return process.
To be eligible for any return, the item(s) must be in its original purchase condition as such: unused, unmarked, unaltered, and in original packaging, in brand new condition, and free of damage. Once the bubble wrap and packaging around the box has been opened, we will consider it non-eligible for return.
You are responsible for the costs of sending the item(s) back to us (unless in the case of incorrect/ defective items). Kindly note that we are not responsible for item(s) lost or unlocatable before they reach us; therefore, we recommend using a trackable delivery method for your returns.
Upon receipt and verification of the returned item(s), and provided that the item(s) meet the specified conditions, our team will issue a refund equivalent to the purchase price, excluding shipping costs within 5 working days.
My item is incorrect/ defective. What should I do?
If the item you received is incorrect or defective, please email us at getadoubletake@gmail.com within 3 days of delivery so we can assist you.
Please provide us with the following information in the email so we can best assist you: 1) Your order number, 2) Description of the issue, 3) Images of the issue.
Please note the following: As our bottles are hand-labelled and painted, slight variations in paint finish and label application may occur. These minor differences are a natural part of our production process and do not affect the quality of functionality of your hair perfume. Additionally, stains or scratches on the bottle over time due to exposure to other elements or the products in your bag/ environment is inevitable and not considered a defect.
We will arrange for a return pickup from your delivery address and any return fees will be borne by us. Please ensure that any item(s) that are incorrect or defective should be returned in their original condition i.e. unused, unmarked, unaltered, and in its original packaging. Do note that if the item is out of stock, we reserve the right to issue a cash refund.
How can I edit my shipping information?
Do email us at getadoubletake@gmail.com immediately so we can assist you.