Shipping policy
Welcome to Double Take. We want you to have an enjoyable experience with us throughout your journey with us.
Which countries do you ship to?
Currently we are only shipping within Singapore. For our overseas friends, please continue to show us love as we are planning to ship to more regions in the near future!
What shipping options are there?
Standard shipping will be provided and our delivery partner will make up to 3 delivery attempts. All local courier deliveries are trackable via the order tracking ID which will be provided in the shipping confirmation email. We reserve the right to treat multiple orders made by the same customer as a single order and to merge such multiple orders into a single shipment.
How much is shipping?
Shipping rates will be $5 for standard shipping and $7.50 for expedited shipping. Delivery will be free for local orders of $80 and above!
How long will it take to receive my order?
You can expect to receive your order within 5-8 working days. Deliveries may take longer depending on the courier service provider and during peak periods such as sales, holidays, and product launches. Delays should be expected though we aim to get all orders delivered as soon as possible.
How do I track my order delivery status?
After your order has been packed and sent out, you should receive an email with a tracking number from our delivery partner. Do click on the tracking number to track your order delivery status.
My item is marked as delivered but I did not receive it. What should I do?
In the event that you do not receive your order, please drop us an email at getadoubletake@gmail.com so that we can assist you. We will do our best to help track down your package, but please note that Double Take is not liable for any parcels that are lost or stolen.
I missed the delivery of my order. What should I do?
Please note that our delivery partner will make up to 3 attempts to deliver your package. If all attempts are unsuccessful, the order will be returned to us.
In the event your package is returned, we can assist in arranging a redelivery. However, this will require an additional redelivery fee, which you will need to cover.
No refunds will be issued if your order is returned to us due to incomplete or incorrect delivery details provided or after all delivery attempts have failed. Hence, please ensure all of your shipping information is accurate.
How can I edit my shipping information?
Do email us at getadoubletake@gmail.com immediately so we can assist you.
